Security, privacy, and the terms we work under.
Everything a security reviewer, procurement team, or data protection officer usually asks us for. If something is missing, write to security@opsmeld.com.
Policies and disclosures.
Security
Tenant isolation, authentication, audit, on-premises deployment, and how to report a vulnerability.
Privacy policy
What personal data we collect, why, who we share it with, and your rights under the DPDP Act.
Terms of use
The rules for using our website and products where no separate agreement applies.
Cookie policy
One sign-in cookie and a few display preferences. No trackers.
Subprocessors
The providers that host, store, or transmit customer data for our cloud services.
Responsible disclosure
How to report a security issue, and what we commit to in return.
What you can hold us to.
Your data is yours
Customers own what they put into our products and can export it while subscribed.
No selling, no ad tracking
We do not sell personal data, and our website runs no analytics or advertising trackers.
People approve, AI assists
AI suggestions are reviewed by a person before anything is posted or sent.
Run it yourself if you need to
Vantage ITSM can be installed inside your own network with no telemetry to us.
Documents for procurement.
We can provide a data processing agreement, completed security questionnaires, and architecture documentation for on-premises deployments. Email security@opsmeld.com with your organisation name and what you need.